Frequently Asked Questions

Buildit is designed for contractors in the construction industry who need to procure materials for their projects. This includes general contractors, sub-contractors, builders, and developers. However, any individual or organization involved in construction projects may also benefit from using Buildit to streamline their procurement process.

There are two ways to sign up for Buildit: as a contractor or as a supplier. Contractors can sign up to gain access to the platform’s procurement system, while suppliers can sign up to list their products and prices and connect with potential clients. To sign up, simply visit the Buildit website and click on the “Sign Up” button for the corresponding user type. Follow the registration process and provide the necessary information to create your account.

To search for products on Buildit, simply log in to your account and navigate to the “Search” tab or browse through categories and subcategories to find what you need. Once you find the product you need, you can view its details, compare prices from different suppliers, and add it to your cart.

To make a purchase on Buildit, follow these steps:

A. Log in to your account and search for the product you need.
B. Compare prices from different suppliers and select the one that best fits your budget and requirements.
C. Add the product to your cart and proceed to checkout.
D. Choose your preferred payment method and enter your payment details.
E. Review your order and confirm the purchase.

Once your payment is processed, you can track the delivery status of your materials on the platform to ensure timely and efficient delivery to your job site.

Buildit accepts various payment methods such as online banking, Gcash, PayMaya, and over-the-counter bank payments. The specific payment methods available may vary depending on the amount of purchase. During the checkout process, you will see the available payment options and can choose the one that is most convenient for you. Buildit ensures that all payment transactions are processed securely through its payment portal partner.

The delivery time for your order on Buildit may vary depending on several factors such as the location of the supplier and the delivery address. Typically, the estimated delivery time is provided during the checkout process and can be tracked on the platform. Buildit strives to ensure that your order is delivered to your job site as quickly and efficiently as possible. If you have any concerns or questions about the delivery of your order, you can always contact Buildit support team for assistance.

If you have any problems with your order, you can contact Buildit’s customer support team through the platform’s chat function or through email. They will assist you in resolving any issues related to your order, such as delayed delivery, wrong item delivered, or other concerns.

Buildit aims to ensure customer satisfaction and will work to address any issues as quickly as possible.

The cancellation policy of an order may depend on the specific supplier or seller from whom the order was made. You may check with the Buildit support team if you wish to cancel an order as soon as possible. If the cancellation is allowed, our support team will help you process the cancellation and any applicable refund will be processed accordingly.

You can easily track your order on Buildit by logging in to your account and navigating to the “Your Orders” section. Here, you will see a list of all your orders, including their current status and tracking information, if available. If tracking information is available, you can click on the tracking number to see the details of the delivery status of your order. Additionally, you may receive email or text notifications regarding the status of your order, including updates on shipping and delivery.

The minimum order requirement may vary depending on the supplier or seller from whom you are purchasing materials. Some suppliers may have a minimum order quantity or amount, while others may not.

To become a merchant on Buildit, you need to sign up and create an account as a supplier. Once your account is approved, you can list your product’s prices on the platform and start connecting with potential clients. The Buildit team will review your account and products to ensure that they meet the platform’s quality standards.

Yes, Buildit takes the security of your personal and payment information very seriously. Buildit partners with trusted payment gateway providers.that can handle payment transactions securely. Buildit also has strict policies in place to prevent unauthorized access to your account and data.

You can contact customer support for Buildit through various channels.

A. Email: You can send an email to Buildit’s customer support team at support@buildit.com.ph.
B. Live Chat: You can use the live chat feature available on the Buildit website to chat with a customer support representative.
C. Phone: You can call Buildit’s customer support hotline at +63 123456789.
D. Social Media: You can also reach out to Buildit’s customer support team through their social media accounts such as Facebook, Twitter, or Instagram.

Buildit’s customer support team is available to assist you with any questions or concerns you may have regarding the platform or your account.